AI dental receptionist and front office for New York practices
Solara is an AI front office for dental practices in New York. It answers every call 24/7, books appointments into OpenDental, verifies insurance and sends digital intake forms. Because Solara records every call, the main state-specific setting is New York's one-party consent rule for call recording under N.Y. Penal Law §§ 250.00, 250.05.
- Call recording
- One-party consent
- N.Y. Penal Law §§ 250.00, 250.05
- Time zone
- Eastern
- Solara answers 24/7
- Licensing board
- New York State Board for Dentistry
- Dentists and hygienists
Solara in New York: key takeaways
- New York is a one-party consent state for recording phone calls, under N.Y. Penal Law §§ 250.00, 250.05.
- New York law lets one party consent to a recording, though many practices still announce recording in their greeting.
- New York practices run on Eastern Time, and Solara answers 24/7 regardless of office hours.
- Dentists in New York are licensed by the New York State Board for Dentistry.
- Solara works with your existing phone line and OpenDental, so there is nothing to install on site.
Does Solara work for dental practices in New York?
Yes. Solara is cloud software, so a practice anywhere in New York uses it the same way: it works with your existing phone line and syncs with OpenDental. There is no hardware to install and no technical setup on your side.
Practices in the Eastern time zone get the same 24/7 coverage. Solara answers every call, including after hours, at lunch and when the line is busy, and can book the patient straight into the schedule.
Can a dental practice record patient calls in New York?
New York is a one-party consent state for phone calls: a recording is generally lawful when at least one person on the call consents. The rule comes from N.Y. Penal Law §§ 250.00, 250.05.
A participant may record a call, as may anyone with one participant's consent. Recording without any participant's consent is a felony. The law covers cellphone and cordless calls.
Solara records and transcribes every call. Even where one-party consent applies, many practices announce recording in their greeting, and because you write the greeting yourself, that takes one line.
This is general information, not legal advice. Confirm your obligations with counsel familiar with the law in your state.
Can Solara answer patients' questions about New York State Medicaid?
Yes, if your practice accepts it. Solara answers coverage questions from the carriers, plan types and payment options you configure in settings, so adding New York State Medicaid to your accepted plans lets the AI receptionist answer patients consistently, in your words.
For coverage checks, Solara verifies eligibility and benefits with your configured carriers at intake, so the result is on the chart before the visit.
Who licenses dentists in New York?
Dentists and dental hygienists in New York are licensed by the New York State Board for Dentistry. The board's rules, together with HIPAA, govern how a practice handles patient records and communications.
Solara supports that with a signed Business Associate Agreement for every practice, encryption of patient data in transit and at rest, US data residency, and an audit log of every access to protected health information.
How much does Solara cost for a New York dental practice?
Pricing is the same in every state. Essentials is $179 per month, or $149 per month billed annually, and Pro is $399 per month, or $349 per month billed annually. Enterprise is custom-priced for multi-location dental groups.
New York dental practice questions
Is New York a one-party or all-party consent state for call recording?
New York is a one-party consent state for phone calls under N.Y. Penal Law §§ 250.00, 250.05, so a recording is generally lawful when one person on the call consents. Many practices still announce recording in their greeting.
Does Solara work with OpenDental practices in New York?
Yes. Solara syncs with OpenDental for practices in New York and every other state, keeping patients, appointments, providers, operatories, procedure codes, insurance and revenue in sync with no double entry.
Can Solara answer after-hours calls for a New York dental office?
Yes. Solara answers every call 24/7 for practices in the Eastern time zone, including after hours, at lunch and during busy periods, and can book the patient straight into the schedule.
What Solara does for New York practices
Bring Solara to your New York practice
Book a 20-minute demo and watch Solara answer a real call, verify insurance and book into OpenDental.
First 2 months free on Essentials for founding clinics · No setup fee · Cancel anytime