Recall & reactivation

Dental recall that keeps your hygiene schedule full

Solara automates dental recall and patient reactivation. It identifies patients who are overdue for a visit, sends personalized texts with a booking link, and on the Pro plan places outbound AI calls for recall, reminders and the waitlist, so open hygiene slots are filled from your own patient list instead of left empty.

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Last updated October 30, 2026

Recall dashboard with reactivation results next to a phone showing a recall text message

Included in

Essentials
Pro
Enterprise

Outbound recall, campaigns and waitlist calling are part of the Pro and Enterprise plans.

Overdue patient foundBooking link sent

Patients identified from your own list: Overdue
Recall texts with a booking link: Personal
AI calls for recall and the waitlist: Outbound
Included in Pro and Enterprise: Pro

Key takeaways

Solara identifies overdue and dormant patients from your own patient list.
Personalized recall texts include a link, so patients book themselves.
On Pro, outbound voice AI calls for recall, reminders and the waitlist.
Campaigns refill cancelled slots, and unscheduled treatment plans are surfaced for follow-up.

What is dental recall?

Dental recall is the routine of bringing existing patients back for their next periodic visit, usually a hygiene appointment. Reactivation is the same work aimed at patients who have drifted away and have not been seen in a long time.

Both are usually the first jobs to slip when the front desk is busy, which is why hygiene schedules develop gaps.

Dental hygienist talking with a smiling patient in the treatment chair

How does Solara find patients who are due?

Solara works from your own patient list in OpenDental. It identifies patients who are overdue for a visit, reactivates dormant patients, and surfaces unscheduled treatment plans so nothing is forgotten.

Which channels does Solara use for recall?

Recall runs where patients actually respond, and it runs quietly in the background without anyone on your team dialing.

Personalized text messages with a booking link
Outbound voice AI calls for recall, reminders and the waitlist (Pro)
Campaign texts and emails for announcements and offers

Monitor showing a clinic performance overview with patient and revenue charts

How are cancelled appointments refilled?

When a slot opens, campaign generation on the Pro plan works to fill it automatically, and outbound calls can work through your waitlist. Open time is backfilled from your own recall list rather than lost.

How it works

What does a recall run look like?

Overdue patients found
Solara identifies patients who are past due for a visit.
Personal texts sent
Each patient receives a personalized text with a booking link.
Patients book themselves
Bookings land in OpenDental like any other appointment.
Follow-up continues
On Pro, outbound AI calls follow up and work the waitlist.

FAQ

Recall & Reactivation: common questions

Still have a question?Talk to the Solara team

How does Solara run patient recall?

Solara finds patients who are overdue for a visit and sends them personalized texts with a booking link. On the Pro plan, outbound voice AI also calls for recall, reminders and the waitlist, and campaigns fill cancelled slots automatically.

Can patients book just by texting?

Yes. A patient can text your number and Solara books, reschedules, or confirms the visit right in the message thread - and writes it into OpenDental.

Does it send appointment reminders?

Yes. Solara Dental AI sends automated reminders and confirmations by SMS - and WhatsApp where supported - to reduce no-shows without anyone on your team dialing.

How much does Solara cost?

Solara has three plans. Essentials is $179 per month, or $149 per month billed annually. Pro is $399 per month, or $349 per month billed annually. Enterprise is custom-priced for multi-location dental groups.

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