Reminders

Automated dental appointment reminders and confirmations

Solara sends automated appointment reminders and confirmations so patients show up. Reminders go out by text message and email, and by WhatsApp where supported, and patients can confirm or reschedule by replying, which updates OpenDental without anyone on your team making a call.

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Last updated October 30, 2026

Phone showing a dental appointment reminder with confirm and reschedule buttons

Included in

Essentials
Pro
Enterprise

Confirmations and reminders are included from Essentials. Pro adds outbound voice reminders.

Reminder sentConfirmed by reply

Nobody on your team has to dial: Automatic
Text, email and WhatsApp where supported: 3 channels
Patients confirm or reschedule in the thread: By reply
Changes written back automatically: OpenDental

Key takeaways

Reminders and confirmations go out automatically, with no one on your team dialing.
Messages are sent by text and email, and by WhatsApp where supported.
Patients confirm or reschedule by replying, and the change is written to OpenDental.
Appointment confirmation and reminders are included from the Essentials plan.

How do automated dental appointment reminders work?

Once a visit is on the schedule, Solara sends reminders and a confirmation request at the right time before the appointment. The patient replies to confirm, or to move the visit if their plans changed.

Because Solara writes back to OpenDental, the schedule always reflects the latest confirmation or reschedule.

Patient relaxing in a dental waiting room and filling in a form on a tablet

Which channels does Solara use for reminders?

Solara reaches patients on the channels they read: text message and email, and WhatsApp where supported. On the Pro plan, outbound voice AI can also call patients with reminders.

Can patients reschedule from a reminder?

Yes. A patient can reply in the same text thread and Solara reschedules or confirms the visit there and then, then updates OpenDental. A moved appointment frees its original slot for someone else.

Front office team member reviewing a color-coded appointment calendar on a monitor

Why automate dental reminders?

No-shows leave chairs, and the production they would have generated, sitting empty. Reminders are the simplest defence, but sending them by hand is exactly the kind of repetitive work that slips on a busy day.

Automating them means every patient gets the same reliable nudge, whether the front desk is calm or swamped.

FAQ

Appointment Reminders: common questions

Still have a question?Talk to the Solara team

Does it send appointment reminders?

Yes. Solara Dental AI sends automated reminders and confirmations by SMS - and WhatsApp where supported - to reduce no-shows without anyone on your team dialing.

Which channels does Solara use for appointment reminders?

Solara sends appointment reminders and confirmations by text message and email, and by WhatsApp where supported.

Can patients book just by texting?

Yes. A patient can text your number and Solara books, reschedules, or confirms the visit right in the message thread - and writes it into OpenDental.

Does Solara Dental AI work with OpenDental?

Yes. The OpenDental integration keeps patients, appointments, providers, operatories, procedure codes, insurance, and revenue in sync automatically - no double entry.

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