The AI dental receptionist that answers every call
Solara's AI dental receptionist answers every call to your practice 24/7, including after hours, at lunch and when the line is busy. It books, reschedules and confirms appointments directly in OpenDental, answers insurance questions from your own settings, and transfers sensitive calls to your team with a summary of the conversation.
Included in
- Essentials
- Pro
- Enterprise
Inbound voice AI is included from Essentials. Pro adds outbound calling for recall, reminders and the waitlist.
- Every call answered, including after hours
- 24/7
- Appointments booked directly in your schedule
- OpenDental
- Concurrent calls on every plan
- Unlimited
- Every call recorded so you can review it
- Transcribed
Key takeaways
- Solara answers every inbound call 24/7, so after-hours and overflow calls stop going to voicemail.
- Appointments are booked straight into OpenDental with the right provider, operatory, service and duration.
- Patients get answers about accepted insurance, hours and services from settings your practice controls.
- Sensitive or complex calls are transferred to staff with a summary, so patients never repeat themselves.
- Every call is recorded and transcribed, so you can review quality and coach the AI at any time.
What does an AI dental receptionist do?
An AI dental receptionist is a voice agent that picks up a dental practice's phone calls and handles them the way a trained front-desk team member would: it greets the caller, understands what they need, and acts on it.
With Solara, that means the call ends with something done, not a message taken. The receptionist works inside your real schedule and your own practice rules.
- Books, reschedules and confirms appointments during the call
- Answers questions about services, hours and accepted insurance
- Covers after hours, lunch breaks and busy periods
- Transfers emergencies and complex questions to your team
How does Solara book an appointment during a call?
Solara checks provider and operatory availability, matches the right service and duration, books the appointment and confirms it, all in a single phone conversation.
The booking is written back to OpenDental automatically, so there is no double entry and nothing to reconcile at the end of the day. The patient receives a confirmation text.
What happens when a call needs a person?
The AI recognises when a call needs a person and transfers it to your team with a summary of what was discussed, so staff pick up the conversation without missing context.
That covers dental emergencies, complex clinical questions and anything sensitive. You decide which situations are handed over.
Can I control what the AI receptionist says and does?
Yes. In settings you choose the receptionist's name, voice and greeting, and you switch individual capabilities such as booking, rescheduling, FAQs and insurance questions on or off. The AI only does what you enable.
Answers about insurance come from the carriers, plan types and payment options you configure, in your words, with your hours and your rules.
Why do missed calls matter so much for a dental practice?
Every unanswered call is a patient who may book somewhere else. In Patient Prism's analysis of 11.5 million calls to 8,280 dental practice and DSO locations in 2025, 31 of every 100 callers hung up before reaching anyone at the practice.
An AI receptionist removes the hold queue and the voicemail box from that picture: the call is answered on the first ring, at any hour, and it can end in a booked appointment.
How do you set up Solara's AI receptionist?
Connect your phone and OpenDental
Link your clinic phone number and your OpenDental account during guided onboarding.
Set hours, services and providers
Add your hours, services, providers and the insurance carriers you accept.
Choose what the AI may do
Pick the receptionist's name, voice and greeting, and turn capabilities on or off.
Test it, then switch it on
Run test calls in the preview sandbox, then go live on your real phone line.
AI Receptionist: common questions
What is an AI dental receptionist?
An AI dental receptionist is a voice agent that answers a dental practice's phone calls, books and reschedules appointments, and answers patient questions. Solara's AI receptionist answers 24/7, books into OpenDental, and transfers sensitive calls to staff with a summary.
Can an AI receptionist book dental appointments?
Yes. Solara Dental AI checks provider and operatory availability, matches the right service and duration, books the appointment, and confirms it - all in a single phone conversation.
Does Solara answer calls after hours?
Yes. Solara's AI receptionist answers every call 24/7, including after hours, at lunch and during busy periods, and can book the patient straight into the schedule.
Can it transfer calls to my staff?
Yes. For sensitive or complex situations, the AI receptionist transfers the call to your team and passes along a summary of the conversation, so the patient never has to repeat themselves.
What happens with emergencies or complex clinical questions?
The AI recognises when a call needs a person and transfers it to your team with a summary of what was discussed, so your staff can pick up the conversation without missing context.
Can I control what the AI is allowed to do?
Yes. In settings you choose the receptionist's name, voice, and greeting, and toggle capabilities like booking, rescheduling, FAQs, and insurance questions. The AI only does what you switch on.
Can I review call recordings and transcripts?
Yes. Every call is recorded and transcribed, so you can review quality and coach the AI any time.
How is it different from a chatbot?
Solara includes a website chatbot - but it doesn't stop there. It answers the actual phone call, books into your real schedule, writes back to OpenDental, and follows up. It acts - it doesn't just reply.
Related parts of the platform
Online & Text BookingPatients book 24/7 by phone, text or website chat.Explore Online & Text Booking
Insurance VerificationEligibility and benefits on the chart before the visit.Explore Insurance Verification
Appointment RemindersAutomated reminders and confirmations by text and email.Explore Appointment Reminders
OpenDental IntegrationTwo-way sync of patients, appointments, insurance and revenue.Explore OpenDental Integration
See Solara run your front office
Book a 20-minute demo and watch a real call turn into a booked, verified appointment in OpenDental.
First 2 months free on Essentials for founding clinics · No setup fee · Cancel anytime